Help Desk
The CY-EHDS-2ND Help Desk provides support and guidance to stakeholders interacting with Cyprus Health Data Space services developed under the EHDS.
The Help Desk serves as the primary point of contact for questions related to EHDS services, data access procedures, user rights, operational processes and technical issues.
Who can contact the Help Desk?
Citizens and patients, healthcare professionals, healthcare providers, researchers, academic institutions, data users, data holders, public authorities, private entities participating in EHDS services, and other authorised stakeholders.
How can we help?
The Help Desk provides support and guidance regarding Health Data Access Body (HDAB) procedures, data permit applications, dataset catalogue services, Secure Processing Environment (SPE) access, HealthData@EU services, data holder obligations, data user onboarding, research support procedures, user account issues, authentication problems, technical incidents, system access issues, documentation requests, service information requests, and training and awareness-related questions.
Availability
Monday to Friday, 07:00 - 17:00 CET (excluding public holidays). Requests received outside working hours will be processed on the next business day.
Submit a request
Please complete the contact form below. A member of the CY-EHDS-2ND Help Desk team will review your request and respond as soon as possible.